Responsible Gambling

At Lolly Spins, we are dedicated to providing a safe, fair, and enjoyable online gaming experience for all our players. We understand that for most, gambling is a form of entertainment, a pastime enjoyed responsibly. However, we also recognise that for a small number of individuals, gambling can transition from a harmless activity into a serious problem, potentially leading to financial, social, and psychological difficulties. Our commitment to responsible gambling is a core principle of our operations. We strive to create an environment where players can manage their play effectively and where those who may be developing problems can find the support and tools they need.

This page outlines the various measures and tools Lolly Spins has put in place to support responsible gaming. We encourage all our players to familiarise themselves with this information. Our goal is to empower you with the knowledge and resources to maintain control over your gambling habits and to seek help if you ever feel it is becoming an issue.

Identifying the signs of problem gambling, whether in yourself or someone you care about, is the first crucial step towards addressing it. Problem gambling is often referred to as a hidden addiction because there are typically no obvious physical signs, unlike substance abuse. However, there are behavioural and emotional indicators that can suggest a problem:

• Preoccupation with gambling: Constantly thinking about past gambling experiences, planning future ventures, or finding ways to get money for gambling.
• Increasing stakes: Needing to gamble with larger amounts of money or more frequently to achieve the desired excitement.
• Failed attempts to control: Repeated unsuccessful efforts to cut back, stop, or control gambling.
• Restlessness or irritability: Experiencing these emotions when attempting to cut down on gambling.
• Escapism: Gambling as a way to escape from problems or relieve feelings of helplessness, guilt, anxiety, or depression.
• Chasing losses: Trying to win back money lost by gambling more.
• Deception: Lying to family members, therapists, or others to conceal the extent of gambling involvement.
• Jeopardising relationships/career: Risking or losing significant relationships, jobs, educational or career opportunities because of gambling.
• Reliance on others: Relying on others to provide money to relieve desperate financial situations caused by gambling.

If you recognise any of these signs in yourself or someone you know, it is important to consider seeking help.

For most people, gambling remains a recreational activity. To ensure it stays that way, Lolly Spins recommends adopting several practices:

• Gamble for entertainment, not to make money: View gambling as a leisure activity, similar to going to the cinema or a concert, with an associated cost.
• Set limits before you start: Decide on a budget for how much money you are willing to spend and stick to it.
• Never chase losses: Accept that losses are part of the game and do not try to win back money you have lost.
• Do not gamble when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies and social activities.
• Take regular breaks: Step away from the game periodically to clear your head and reassess your situation.
• Avoid gambling under the influence: Alcohol or drugs can impair your judgment and lead to irresponsible gambling.

Lolly Spins provides you with the power to manage your spending and playing habits through our self-limitation tools. These tools are designed to help you stay within your comfort zone and prevent you from spending more than you intend.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Lolly Spins account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit more funds until the period resets.
• Loss Limits: This allows you to set a maximum amount of money you are willing to lose within a defined timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period ends.
• Wager Limits: You can define the maximum total amount you wish to wager over a specified period (daily, weekly, or monthly). This helps control the overall volume of your betting activity.

You can set or adjust these limits at any time through your account settings. Any increase to a limit will typically take effect after a cooling-off period, in line with regulatory requirements, to allow for reflection. Decreases to limits usually take effect immediately.

If you feel you need a short break from gambling, Lolly Spins offers time-out and cool-off options. These tools allow you to temporarily restrict access to your account for a defined period without needing to self-exclude entirely.

• Time-Out: You can choose to take a break from your account for periods ranging from 24 hours up to several weeks. During a time-out, you will not be able to log in, deposit, or play any games on Lolly Spins.
• Cool-Off Period: Similar to a time-out, a cool-off period allows for a temporary suspension of your account. The duration can be customised to suit your needs, providing a short respite from gambling activity.

These options are ideal for when you feel your gambling is becoming a bit too frequent or if you just need some time away to focus on other aspects of your life. Access to these features can be found within your account's responsible gambling section.

For those who feel they need a more significant break from gambling, Lolly Spins offers a self-exclusion program. Self-exclusion is a formal process where you voluntarily request to be prevented from accessing your account for a longer, specified period. This is a serious step for individuals who feel their gambling has become problematic.

When you self-exclude from Lolly Spins:

• Your account will be closed for the chosen duration (e.g., 6 months, 1 year, 5 years, or permanently).
• You will not be able to log in, deposit, or play any games.
• We will take reasonable steps to prevent you from opening new accounts with us during the self-exclusion period.
• You will be removed from all marketing lists and will not receive any promotional communications.

Self-exclusion cannot be reversed once activated until the chosen period has fully elapsed. To initiate a self-exclusion, please contact our customer support team who will guide you through the process in a confidential and supportive manner. We also recommend considering self-exclusion from other gambling operators you may use.

Lolly Spins is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only individuals of legal gambling age can access our services.

• Age Verification: During the registration process, we collect personal information, including date of birth, and utilise third-party verification services to confirm the age and identity of our players.
• Account Suspension: Any account found to belong to a minor will be immediately closed, and any winnings confiscated.
• Parental Controls: We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites. Several reputable software solutions are available online that can help block access to gambling content.

We urge parents and guardians to remain vigilant and ensure their children do not have access to their Lolly Spins accounts or payment methods.

To help you keep track of your playing time and maintain awareness of how long you have been gambling, Lolly Spins provides "Reality Check" notifications. This feature is designed to give you regular reminders during your gaming sessions.

A Reality Check will:

• Pop up on your screen at predetermined intervals (e.g., every 30 minutes or 1 hour).
• Display information such as the duration of your current session, your net winnings or losses during that session, and a link to your transaction history.
• Give you the option to continue playing, review your account history, or log out.

This simple yet effective tool helps you take regular breaks and make conscious decisions about whether to continue playing, ensuring your gambling remains a mindful and controlled activity.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step to understand the extent of the issue. Lolly Spins provides a confidential self-assessment questionnaire to help you reflect on your gambling behaviour. This short series of questions is designed to prompt introspection and highlight potential areas of concern.

The self-assessment covers aspects such as:

• How often you gamble.
• The amount of money and time you spend.
• Your feelings before, during, and after gambling.
• The impact gambling has on other areas of your life.

The results of this self-assessment are for your personal guidance only and are not stored by Lolly Spins. If your responses indicate a potential problem, we strongly recommend seeking further advice and support from professional organisations dedicated to helping individuals with gambling concerns.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)